Senior Case Manager (m/f)

40 hours per week - Head office International Clinic Oirschot

Do you know what it means to provide extraordinary service to well-off families with high expectations? Have you experienced the challenges of overcoming mental health issues and/or addictions up close and therefore feel motivated to really make a difference in the lives of others? Then this job opening in perhaps the world’s most renowned youth clinic might appeal to you.

For various reasons, young people sometimes get stuck in their lives. When all else fails, they turn to Yes We Can Youth Clinics. Many clients (fellows) we treat have found themselves lost in the healthcare system. Helping these young people get back on their feet and offering them a new perspective, giving them the tools they need to tackle their problems and thus achieve a real change in behaviour: that is what we find the most beautiful thing there is.

Every day, over 300 employees work hard to change the lives of young people (fellows) for the better. We treat fellows from 13 to 25 years old suffering from mental health issues, addictions and behavioural problems. We offer a clinical treatment of 10 weeks followed by a tailor-made aftercare programme, in which unconditional warmth, safety and confrontation at the right moment are pivotal. Yes We Can Youth Clinics works with multidisciplinary teams: care specialists work together with experts by experience and coaches.

For our international headquarters in Oirschot (NL) we are looking for a:

Senior Case Manager (m/f)

As the Senior Case Manager, you are the first point of contact for families inquiring about our international programs. You will work at our headquarters in Oirschot, a central hot spot in our organisation, in close contact with our planning & admission department. Your primary task is to convert inquiries into successful admission. You represent everything we stand for. You radiate warmth and truly possess a positive attitude with a can-do attitude.

Your tasks consist of:

Information

  • Provide accurate information, both oral and written, about guidance and practical matters to the client (fellow) family/carers and about YWCYC.
  • Is the first point of contact when new clients and/or family/carers contact us.
  • Supervise the arrival and departure of the client on location.

Intake

  • Introduction to client and family/carers and explanation of the treatment plan.
  • Conducts motivational interviews with (future) fellows and acts as a “spider in the web" making all help accessible, removing all barriers and obstacles to receive care.
  • Communicates in-depth on all practical issues and (pre)conditions.
  • Determines (in part) suitability of the fellow and his/her family/carers for the YWCC program.

Carrying out administrative work

  • First point of contact for the family/carers and referrers and maintains contact with them.
  • Coordinates and consults with the treatment coordinator, the treatment team and secretariat and guides, communicates and informs internally where necessary changes occur within the process, both pre and after treatment.
  • Supports the treatment coordinator, the referrer and the fellow/family/carer in setting up a feasible aftercare plan, timely informing all stakeholders informed.

Requirements:

  • You are fluent in English, both in writing and speech, preferably bi-lingual. Fluency in other languages is obviously a huge asset, as is working experience with a very demanding target audience.
  • You think and operate on a Bachelor level+ and you possess the necessary qualifications plus a proven 5-year track record, preferarbly in a relevant industry.
  • Either you are successfully in recovery for at least 3 years or you have vast experience with someone close to you who suffers/suffered from complex mental health issues and/or addictions.
  • You are self-assured, full of energy and you make sure service levels always exceed expectations. Thanks to your vast experience in a service-oriented organisation and thanks to your empathic approach, you know how to make yourself indispensable within no time.
  • You are representative, pure, inspiring and you effortlessly know which type of etiquette is needed when. You have outstanding listening skills and your knowledge of cultural diversity is a natural gift.
  • You understand outstanding service levels and you understand that gaining absolute trust is your main objective.
  • You have excellent knowledge and control of MS Office (at least Word/Excel/Outlook) and CRM (SalesForce).
  • Your working days are Monday to Friday (40hrs per week), but occasionally you may also be contacted during weekends. If you look for a typical 9-5 job, then this position is not what you want! If you want to help families out of deadlock, then this is your calling.
  • You can be described as a warm, flexible, professional, structured and punctual.

What do we offer?

Besides the beautiful experience of working with young people, we also offer a dynamic work environment with plenty of attention for personal and professional development. Yes We Can Youth Clinics works in a multidisciplinary way: psychiatrists, experts by experience, psychologists, coaches and therapists stand side by side to give the lives of our fellows a positive spin. The treatment within our progressive organisation is unmistakably unique due to the intensity, shape, vision and composition of the team. Of course, Yes We Can Youth Clinics offers excellent working conditions and a competitive salary.

Interested?

We then cordially invite you to apply. Please send your CV together with a motivated letter to [email protected] for the attention of Silke Lamers, Corporate Recruiter, preferably combined with a nice video introduction of yourself in English. We work with an active reference policy, so do send us your application together with at least two references we can contact. Please list them on your CV.

Please note that upon employment, a certificate of good conduct is required.

Further acquisition to this advertisement is not appreciated.

For more information about the international clinic, we refer you to the website of Yes We Can Youth Clinics

Click here for the vacancy on our international website